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ONLINE BROADCAST FAQS
QUESTIONSANSWERSWhat are the recommended system settings?A) Operating System Windows 98SE, 2000, XP or Vista, high speed Internet connection of 300Kbs or better, Windows Media Player 9, 10 or 11 (click here to download media player for FREE) and speakers. Internet Explorer is the preferred browser, however it will stream on other browsers but with some limitations. Can I watch video on Apple Macintosh computers?Yes, you must have an operating system of Tiger 10.4 or higher, high speed Internet connection of 300Kbs or better and a media player that allows video and audio export to MAC, like Flip 4 MAC. Another option is Windows XP installed via Parallels Desktop for Mac or Boot Camp.. Can I watch video from multiple computers?When you purchase a subscription, you receive the ability to watch the broadcast from any computer. Your account is unique and will allow access only to your login and password. How can I cancel my subscription?You can cancel your subscription according to terms of use by clicking here. You will need your login and password to cancel online. What happens if I buy a new computer or reinstall the operating system? Can I still play my media?Yes, make sure to reinstall all the required media players and components then login into the site with the same login information and password. I don't see the answer to my question. Who do I contact for help?Please contact iStreamPlanet technical support at support@istreamplanet.com. |